Shipping policy
At Salt Club Social, our products are made to order. This means your order is produced specifically for you after it is placed, helping us avoid unnecessary overproduction and waste.
Made-to-Order Production
Please allow 3–5 business days for your order to be produced before it is dispatched.
During busy periods, production may take slightly longer. We will always aim to get your order on its way as quickly as possible.
UK Delivery
We currently offer delivery within the UK. UK delivery is not free and is calculated separately from the product price at checkout.
For products fulfilled by our standard UK fulfilment partner, the following delivery rates apply:
- One item: £3.99
- Two or more items: £4.99
Delivery will appear at checkout as “UK Delivery.”
These delivery charges are added separately to the price of the products and are not included in the listed product price.
Estimated UK Delivery Time
Once your order has completed production, UK delivery is typically expected to take approximately 2–4 business days.
This means you should generally allow around 5–9 business days from placing your order for production and delivery.
Please note that these are estimated timeframes rather than guaranteed delivery dates. Delays can occasionally occur due to carrier networks, peak periods, weather or circumstances outside our control.
International Delivery
We currently offer international delivery to selected destinations.
International delivery charges and estimated delivery times are calculated at checkout based on the destination and the items in your order. Delivery availability may vary by country.
Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Orders from Multiple Fulfilment Partners
Some products may be fulfilled by different production partners. Where an order contains products from more than one fulfilment partner, items may be dispatched separately and separate delivery charges may apply.
You will see the applicable delivery charges at checkout before completing your purchase.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and provide your order number.
We will check the status of the shipment with the relevant delivery provider and help resolve the issue wherever possible.
Please remember that estimated delivery times are not guaranteed, and occasional carrier delays can occur.
Lost Orders
If your order appears to have been lost in transit, please contact us as soon as possible.
We will investigate the shipment with the relevant delivery provider. Where an order is confirmed as lost, we will work with you to arrange an appropriate replacement or other resolution, as applicable.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.
Please keep the original packaging until the issue has been resolved, as it may be required as part of the delivery provider's investigation.
Where an item is confirmed to have been damaged during delivery, we will work with you to arrange an appropriate replacement or refund, as applicable.
Delivery Address
Please make sure your delivery address is correct before completing your order. We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your address after placing your order, contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has entered production or been dispatched.