Refund policy
We want you to be happy with your Salt Club Social purchase. If you need to return an item, please follow the guidelines below.
14-Day Return Period
Customers must notify us within 14 days of receiving their order if they wish to return an eligible item. Once a return has been requested, the item must be sent back within a further 14 days.
Change of Mind & Incorrect Size
If you change your mind or have ordered the wrong size, you are responsible for arranging and paying for the return postage.
Salt Club Social does not provide prepaid return labels for change-of-mind or incorrect-size returns.
We recommend using a tracked postal service, as the item remains the customer's responsibility until it has been safely delivered to us.
Return Conditions
To be eligible for a return, items must be:
- Unworn, except for trying on
- Unwashed
- Free from marks, stains, odours or other signs of use
- In their original, resalable condition
- Returned with all original tags attached
We reserve the right to refuse a return if the item does not meet these conditions.
Refunds
Once your return has been received and inspected, we will process the refund to the original payment method.
Standard outbound delivery charges will be refunded where legally required. Any additional cost paid for express, expedited or upgraded delivery will not be refunded.
Please allow your payment provider additional processing time for the refund to appear in your account.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, incorrect or not as described, please contact us before returning it.
Where the issue is confirmed, Salt Club Social will arrange or reimburse reasonable return postage costs and provide an appropriate refund or replacement, as applicable.
Important
For ordinary change-of-mind or incorrect-size returns, return postage is the customer's responsibility. We do not provide prepaid return labels for these returns.
If you have any questions about a return, please contact us before sending your item back.